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US Airways: Products & Services

US Airways is a United States based airline that operates US domestic and several international routes. US Airways has a strong presence in the US domestic airline industry and has become a major player in shuttle flights between major airports in the continental United States.

The website operated by US Airways is of great convenience for people who wish to book their tickets online. The website allows the booking of several travel options such as :

  • Airline Flights

  • Car Rentals

  • Hotels

  • Cruises

  • Vacations

The airline provides a very competitive service along with excellent rates to keep its dominance announced on a bigger level. The website is also used to issue travel advisories that are placed by the Department of Homeland Security. The website also provides rates and travel dates for to be passengers to book even one year in advance. The website can also be used to check in, view flight status and manage multiple reservations.

US Airways: Company Background

US Airways started off as All American Aviation Inc which was founded by Richard and Alexis DuPont in 1937. The airline currently has headquarters in Tempe, Arizona. The company operates a fleet of 339 air crafts and flys to 195 destinations, both domestic and international. The company has hubs at :

  • Charlotte/Douglas International Airport
  • Philadelphia International Airport
  • Phoenix Sky Harbor International Airport

The airline is the pioneer of “Code Share” agreements, when with Henson airlines it formed Allegheny commuter service.

The company has seen its share of ups and downs in its 75 years of operations but has pulled through and has maintained its market standing and share.


US Airways: Customer Feedback & Reviews

Consumer feedback is based on several aspects, namely previous experiences and number of journeys with other airlines. The fact that the airline industry has slumped to a financial lock down in the last decade can also affect feedback.

A customer tombarnes writes “The airline is in a precarious financial position these days. What used to be a decent airline has fallen with the rest.”.

Another maggies_mama writes “I'll fly US Airways again, but I'll never again give them an extra dime of my money for upgrades without doing a lot of research on the particular airplane!.”.

The airline operates thousands of daily flights, which would put a very big on the best logistics, baggage handling and cargo services. Cracks appear when something is overstretched. In this case US Airways is certainly overstretched, but tries its best to keep a decent level of service going in these tough and testing times.

US Airways: Business Credibility & Trustworthiness

The company does not have a BBB rating or accreditation. The company though has a great customer support service and strives to ensure that a high level of service is provided to its customers. The service industry is all about caring for customers and building new relations. US Airways believes in just that and this has lead to a very loyal and growing clientele.

US Airways: Website Popularity & Google Ranking

Alexa gives the website a global rank of 3,636 and a US rank of 889. Google Page Rank gives the website a 7 out of a possible 10. Compete gives the website a rank of 753 and an average monthly unique visitor of 2,784,755 and ranks it 5th among its competition.

The website can be deemed very popular due to the fact that it is used by millions of users each month.

US Airways: Social Media Presence

The company has used social media effectively as a means of promoting its image and brand value. The company's Facebook has 49,849 likes and is used by the airline to communicate with its fans and clients. The company's twitter account @USAirways has 243,409 followers and is the platform the company actively uses to promote and advertise new promotions and discount deals. The airline also uses the relatively newer social media platform Instagram with user name @usairways where it has 833 followers and 114 photos posted.

The media people at US Airways have done a fantastic job on promoting the airline and can rest assured the following on social media will grow exponentially.

US Airways: Website Security & Safety

Google Safety Diagnostics suggest 2 pages hosted self installing programs in the past 90 days. Suspicious activity was reported twice parts of the website. The website has not supported any malware in the last 90 days.

The website generates quite a large volume of traffic daily and so it becomes a target for hackers and spammers alike who wish to destroy the good repute and safety record of the website.

The website in response has employed the stringiest of safety protocols to ensure the safety of the users and smooth browsing of its website.

US Airways: Pricing & Packages

Prices depend on several factors such as season of booking, category of seating and any insurance protection bought. For example a round trip from New York to Los Angeles costs $2,985.70. When compared with other rival airlines, using a similar date ranged trip costs $3,824.60. This clearly puts US Airways distinctively ahead of its competition when it comes to cheaper prices and the same level of service.

US Airways: Shipping Rates & Policies

The website only gives out e-tickets that require no shipping.

US Airways: Payment Methods Accepted

The website allows the use of major credit cards such as Visa, MasterCard, Amex and Diners Club. The website allows using PayPal and Bill me Later as alternate to credit cards. The website adheres to the best of security protocols available and ensures consumer financial data security and allows for smooth payment of e-tickets bought.

US Airways: Returns, Refunds & Exchange Policy

Tickets purchased online can be refunded by calling reservations on the number provided on the website. The refund is processed and money paid including taxes are refunded back to the credit card used to purchase the e-ticket. The airline charges $150 to $250 plus any difference in fare for changes made to existing tickets. The policy used for refunds is very simple just ensure the ticket being used for refund is a refundable one and not one of those non refundable tickets.

US Airways: Product images & screenshots
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Comments (1)

Great review. Happy Holiday Season, my friend! And thank you for your support.

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